Technical Support Engineer (m/f), San Diego, CA

Definiens Inc. - for our new office in the San Diego (CA/USA) area

In this exciting role you will be responsible for covering the whole support process for the world’s most innovative image analysis technology and software platforms. We expect you will have experience working in technical customer support with a “hands on” attitude. An initial, 3-4 weeks trip to the company’s Munich, Germany headquarters for training may be required.

Responsibilities

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Track, prioritize and document requests using a support request system.
• Reproduce customer problems in-house, gathering of all necessary data for tracking issues at customers.
• Planning and support of installation at customers including pre and post sales activities.
• Supporting integration into customers IT environment.

Qualifications & Skills

• Excellent knowledge of Networks and Administration for both Windows and Linux.
• Ability to understand clients network setups including security systems.
• Experience with software licensing, ideally Flexera.
• Knowledge of modern architectures and technology including scripting technologies.
• Professional experience in customer service business is an advantage.
• Highly self-motivated and independent.
• A strong interest in image based or image analysis applications (any previous experience would be a bonus).
• Ability to work in a fast-paced, small company.
• Strong verbal and written communication skills in English.
• Japanese and/or Chinese Language skills would be an asset.
• Readiness to travel and to work on customers’ site.
• Flexibility with working hours with respect to our world-wide customer base.

We offer

• A challenging and rewarding position working with customers with our pioneering software and technologies.
• A highly motivated, international and well-qualified team.
• A stimulating cosmopolitan environment. 
• Excellent working conditions with comprehensive benefits and ongoing career and professional development.