Definiens Support Services

Definiens Support is dedicated to helping customers swiftly resolve service issues. Product experts with profound experience in helping customers optimize their integration environment are available to share best practices.

Definiens engages customers in a spirited dialog, sharing self-service tools and proactive software enhancement bulletins via the Web to support provider / client communication. In keeping with the company’s performance promise of bringing true value to its clientele, Definiens offers:

• Global support network for fast incident resolution
• Unrivalled experience with Image Intelligence systems
• Multiple contact options
• Email support
• Web support
• Phone support

Definiens Support Packages

Definiens also offers a range of support packages that scale to suit each enterprise’s needs.

Definiens Support Center

Eligible Definiens Support customers and partners enjoy access to the Definiens Support Center. The most comprehensive and up-to-date resource available for maintaining the Definiens software environment, comprises the:

Definiens Communities & Support FAQs a comprehensive, searchable database archiving frequently asked questions and answers concerning common support issues, technical notes, and patch release information.

Definiens Support Download Center, the definitive source for the latest updates available on the Definiens Web Service Center, a customers service portal for logging, updating, and viewing details on support incidents.

Please feel free to call +49-89-231180-0 to learn more about how Definiens Support Services have helped other customers succeed, about comprehensive Definiens support packages, as well as how to move up to a higher support level.