Definiens Support Services are designed to ensure you get the maximum value from your investment in Definiens software. Our team of support professionals has in-depth and detailed knowledge of our software, the environments in which they are used, and the best practices for successful use.
Our web 2.0 Support Portal provides a unified interface for the logging, updating, and tracking of support incidents, accessing of the knowledge base, and subscribing to the latest product information.
If you are a customer requiring support or maintenance, click here and we will send you a registration link.
The Download Center is your source for the latest downloadable software and documentation updates. If you don’t have a login, please click here to obtain one.
Upgrades to new software versions
Support and assistance for upgrading
Certifications for latest IT environments
Access to preferential trade-in deals on new products (when available)
ITIL best practice incident management
Issue escalation and management of high priority cases
Call logging and tracking (Web and email)
Remote problem diagnosis and fixing
License management
Bug tracking and fixing
Software patches and distribution
Maintenance releases
Web 2.0 Customer Support Portal
Comprehensive online knowledge base
Subscription and RSS-based product announcements
Online bug tracking
Software and documentation download area
Secure FTP for data exchange and patch distribution
To learn more about how Definiens Support Services have helped other customers and partners, please contact us at
Support Services
Definiens AG
Bernhard-Wicki-Straße 5
DE - 80636 Munich
Phone: +49 (0)89 231180-0
support(at)definiens.com
As a customer with maintenance, please access Definiens
new support portal
Join our online community to exchance thoughts with Definiens users or to provide suggestions. Visit our Digital Pathology Insights blog or watch recent webinars on our Definiens TV channel.
